Thank you for shopping at Versus-Official! We appreciate your trust in our brand and products. Please take a moment to read our Return and Refund Policy to understand how we handle returns and refunds for the items you purchase from our website at https://www.versus-official.com. If you have any questions or concerns regarding this policy, please feel free to contact us at [email protected].

1. Return Eligibility

We want you to be completely satisfied with your purchase. Therefore, we accept returns for the following reasons:

Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within 7 days of receiving the item to request a return.

Incorrect Items: In the rare event that we ship you the wrong item, please contact us within 7days of receiving the product to request a return.

Unsatisfactory Product: If you are not satisfied with your purchase for any reason, you can return the product to us within 7 days of receiving your product from the delivery man., provided that the product is in its original, unused condition, with all tags and packaging intact.

2. Return Process

To initiate a return, please follow these steps:

a. Contact our customer support team at [email protected] to request a return authorization and provide the following information:

Order number
Product(s) you wish to return. 
Reason for the return

b. Once your request is approved, we will provide you Versus Return Acknowledgement Form with a Return Authorization Number (RAN) and instructions on how to return the item(s).

c. Carefully pack the item(s) in their original packaging, including all accessories and documentation. Be sure to include the RAN provided by our customer support team.

d. Ship the item(s) to the address provided along with the RAN.

3. Refund Process

Once we receive your returned item(s) and inspect them, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable, and you will be responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Exchanges

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

5. Contact Us

If you have any questions or need further assistance with your return or refund, please contact us at [email protected]

6. Change in Policy

Versus-Official reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Versus-Official for your automotive and accessory needs. We are committed to providing you with high-quality products and exceptional customer service.